Outcomes & ROI

What healthcare AP teams can expect

Outcomes based on industry averages from healthcare AP research and operations data.

The Math

ROI framework based on industry benchmarks for healthcare AP operations.

5–10 min

Per inquiry handled

Industry benchmark for time spent on a single vendor inquiry response — lookup, draft, send. Auxtri reduces this to seconds of review.

Source: IOFM Healthcare AP Benchmarks

$50K–$200K

Annual discount opportunity

Early-payment discounts (2/10 net 30 terms) lost due to slow invoice processing or missed communication. Better vendor relationships surface these opportunities.

Source: AP Spend Analytics Research

Days of delay

Avoided per credit hold event

A single credit hold from a critical vendor — McKesson, Medline, Cardinal Health — can halt supply chain operations. Faster inquiry resolution keeps accounts current.

Source: Healthcare Supply Chain Data

30–50%

Of AP rep time, reclaimed

Share of AP team capacity consumed by reactive vendor inquiry management in typical healthcare AP departments. Automation returns this time to higher-value work.

Source: HFMA AP Workforce Study

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Before & After

Day-in-the-life scenarios for a healthcare AP representative.

Morning inquiry triage

Before Auxtri
  • Arrives to 40+ unread vendor emails in the AP inbox
  • Manually opens each email, copies invoice numbers
  • Logs into ERP, looks up each invoice one at a time
  • Writes a response from scratch for each vendor
  • 2–3 hours gone before other work begins
After Auxtri
  • Arrives to a review queue of drafted responses
  • Auxtri looked up every invoice status overnight
  • Reviews and approves responses in 20–30 minutes
  • Remaining capacity goes to exceptions and escalations
  • Day starts with bandwidth instead of a backlog

Credit hold escalation from McKesson

Before Auxtri
  • Urgent call from supply chain: McKesson threatening credit hold
  • AP rep pulls invoices manually — 30 minutes to find the dispute
  • Drafts a response explaining the situation under pressure
  • Follows up again 2 days later when nothing has changed
  • Reputation damage and supply chain friction regardless of outcome
After Auxtri
  • McKesson inquiry auto-routed and ERP lookup completed instantly
  • Draft response with full invoice history ready in seconds
  • AP rep reviews, edits if needed, sends within minutes
  • Vendor receives accurate status before escalation occurs
  • Credit hold avoided — relationship maintained proactively

Month-end statement reconciliation

Before Auxtri
  • Vendor sends 200-line statement PDF via email
  • AP rep manually re-enters each line into a spreadsheet
  • Cross-references against ERP data line by line
  • Full-day task that delays month-end close
  • Human error risk increases with volume and fatigue
After Auxtri
  • Auxtri extracts all 200 statement lines via OCR automatically
  • Each line matched against ERP invoice and payment records
  • Exception report generated: discrepancies, missing invoices, duplicates
  • AP rep reviews exceptions only — 20 minutes instead of a full day
  • Month-end close is no longer blocked by statement reconciliation

Metrics Framework

The KPIs that matter for vendor communication automation in healthcare AP.

Vendor inquiry response time

Baseline

24–72 hours

Target

Same business day

How long it takes from receiving a vendor inquiry to sending an accurate response. The most direct measure of the core problem Auxtri solves.

Daily throughput per AP rep

Baseline

10–20 inquiries

Target

60–100+ inquiries

Number of vendor inquiries an AP rep can fully resolve in a day. Automation dramatically increases capacity without adding headcount.

Credit hold frequency

Baseline

1–3 per quarter

Target

Near zero

Number of vendor credit holds per quarter. Credit holds indicate vendors have lost confidence in payment communication — Auxtri addresses the root cause.

Discount capture rate

Baseline

20–40%

Target

60–80%

Percentage of available early-payment discounts successfully captured. Faster inquiry resolution improves payment timing, which improves discount eligibility.

Statement reconciliation time

Baseline

1–2 days per statement

Target

30–60 minutes

Time to fully reconcile a vendor statement from PDF receipt to exception report. Automated extraction and matching eliminates the manual spreadsheet work.

AP rep reactive time share

Baseline

40–60% of day

Target

Under 15%

Percentage of the AP rep's day spent on reactive vendor inquiry management. The freed capacity shifts to vendor relationship management, discrepancy resolution, and process improvement.

All figures based on industry averages from IOFM, HFMA, and healthcare AP operations research.

See what the numbers look like for your team

Use our ROI calculator to model outcomes based on your team size, inquiry volume, and vendor base.

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