A 300-bed regional hospital in the Midwest was falling behind on vendor statements after losing staff. In 4 weeks, Auxtri helped their lean AP team go from reactive firefighting to proactive vendor management.
Organization
300-Bed Regional Hospital
Location
Midwest, USA
ERP System
Oracle Fusion
Deployment
4 Weeks
This 300-bed regional hospital was running Oracle Fusion and processing thousands of invoices per month. After staff vacancies, their small AP team found themselves underwater.
After losing team members, the remaining AP staff simply didn't have the bandwidth to keep up with incoming vendor communication. Statements that used to get worked within days started piling up.
With limited capacity, the team had to triage. Statement reconciliation was the first thing to go. Vendors would send monthly statements, and they'd sit untouched while the team focused on urgent issues.
The team spent most of their time responding to credit hold notices and fielding phone calls from vendors asking about payment status. Proactive work became impossible.
Every day the team fell further behind. Vendor relationships were strained, and the AP department was in a constant state of catch-up with no path forward.
Auxtri was deployed in 4 weeks with hands-on support throughout the entire process.
Connected Auxtri to their Oracle Fusion environment with read-only access. Mapped their highest-volume vendors and introduced the platform to the AP team so they could see how it worked.
The team worked records in their test environment while we fine-tuned extraction for their specific vendor statement formats. Each adjustment was made based on real feedback from the AP team.
Started routing select vendors into Auxtri in production. Each day, the team flagged any extraction issues, we resolved them, and more vendors were added to the flow. By the end of the week, the system was handling most of their vendor communication.
All vendor emails flowed through Auxtri. The team transitioned from the gradual rollout to full production use, with Auxtri support standing by to address any issues in real time.
Measurable outcomes in the first 90 days after deployment.
To full deployment
From kickoff to full go-live with the entire AP team using the system daily.
Reduction in statement reconciliation time
What used to take a full day per statement now takes about an hour of review.
Credit holds since deployment
Proactive vendor communication has eliminated credit hold situations entirely.
Saved per AP team member daily
Time previously spent on manual lookups and response drafting is now available for higher-value work.
Auxtri was deployed in 4 weeks and has helped our team get back on track. The statement reconciliation functionality has helped our team turn proactive instead of constantly playing catch-up.
Controller
Regional Hospital, Midwest
Four factors that made this deployment successful.
Instead of trying to solve everything at once, the team focused on their biggest pain point first. Vendor statements were consuming most of their time, so that became the initial focus.
Every response still went through AP team review before sending. This gave the team confidence in the accuracy and kept them in control of vendor relationships.
Auxtri support worked alongside the AP team throughout the entire deployment, not just during go-live. Questions got answered immediately, extraction issues were resolved same-day, and the system was continuously tuned based on real feedback.
Because Auxtri only reads invoice and payment data from the ERP, the IT security review was straightforward. No changes to their Oracle Fusion environment were required.
Every healthcare AP team has different challenges. Let us show you how Auxtri would work with your vendors, your ERP, and your team.