A 300-bed regional hospital in the Midwest was falling behind on vendor statements after losing staff. In 4 weeks, Auxtri helped their lean AP team go from reactive firefighting to proactive vendor management.
Organization
300-Bed Regional Hospital
Location
Midwest, USA
ERP System
Oracle Fusion
Deployment
4 Weeks
This 300-bed regional hospital was running Oracle Fusion and processing thousands of invoices per month. After staff vacancies, their small AP team found themselves underwater.
After losing team members, invoices started backing up. The remaining AP staff didn't have time to respond to vendors or work statements, and the daily queue kept growing faster than the team could clear it.
With limited capacity, the team had to triage. Routine invoice processing slipped behind, exception handling stalled, and the work that did get done was reactive rather than planned.
The team spent most of their time responding to credit hold notices and fielding phone calls from vendors asking about payment status. Proactive work became impossible.
Every day the team fell further behind. Vendor relationships were strained, and the AP department was in a constant state of catch-up with no path forward.
Auxtri was deployed in 4 weeks with hands-on support throughout the entire process.
Connected Auxtri to their Oracle Fusion environment with read-only access. Mapped their highest-volume vendors and introduced the platform to the AP team so they could see how it worked.
The team worked records in their test environment while we fine-tuned extraction for their specific vendor statement formats. Each adjustment was made based on real feedback from the AP team.
Started routing select vendors into Auxtri in production. Each day, the team flagged any extraction issues, we resolved them, and more vendors were added to the flow. By the end of the week, the system was handling most of their vendor communication.
All vendor emails flowed through Auxtri. The team transitioned from the gradual rollout to full production use, with Auxtri support standing by to address any issues in real time.
Measurable outcomes in the first 90 days after deployment.
To full deployment
From kickoff to full go-live with the entire AP team using the system daily.
Reduction in statement reconciliation time
What used to take a full day per statement now takes about an hour of review.
Credit holds since deployment
Proactive vendor communication has eliminated credit hold situations entirely.
Saved per AP team member daily
Time previously spent on manual lookups and response drafting now goes back into the proactive work that had fallen off the calendar.
Auxtri was deployed in 4 weeks and has helped our team get back on track. Statement reconciliation has helped our team turn proactive instead of constantly playing catch-up.
Controller
Regional Hospital, Midwest
Four factors that made this deployment successful.
AP teams in healthcare are some of the most capable, resourceful people in finance, but they have been handed manual processes and forced to make them work. Auxtri gave this team the right tool for the job: live ERP data, structured extraction, and a review queue built around how AP actually works. Once they had it, they used every bit of it.
Every response still went through AP team review before sending. That kept the team in control of vendor relationships, gave them confidence in the accuracy, and made it clear from day one that Auxtri was there to support their judgment, not replace it.
Instead of trying to solve everything at once, the team focused on their biggest pain point first. Vendor statements were consuming most of their time, so that became the initial focus, and the wins compounded from there.
Auxtri support worked alongside the AP team throughout the entire deployment, not just during go-live. Questions got answered immediately, extraction issues were resolved same-day, and the system was continuously tuned based on real feedback from the people doing the work.
Every healthcare AP team has different challenges. Let us show you how Auxtri would work with your vendors, your ERP, and your team.